Privacy Policy

Data We Collect

Information You Provide

Name, email, phone number, billing address, and other details provided during account creation, bookings, or newsletter sign-ups.

Transaction/Financial Information

Details necessary for transactions, such as services ordered and payment method information (excluding full credit card numbers, which are processed by third parties).

Communications

Any information shared when contacting customer support or providing feedback to our services.

Automatically Collected Data (Usage Data)

Information automatically collected through cookies and tracking technologies including IP address, browser type, device information, and operating system.

How We Use Your Information

• To provide and maintain our services including processing bookings and managing user accounts.
• To provide customer support and respond to inquiries effectively.
• To personalize user experiences including providing tailored recommendations based on user preferences.
• For research and development to improve our platform and services offered.
• For marketing and promotional communications, where users have provided consent.

Information Sharing (Disclosure)

• Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website and delivering our services, such as payment processors, hosting services, and analytics providers.
• Business Partners: We may share limited information with business partners for co-branded services or promotional activities, subject to appropriate legal agreements.
• Legal Reasons: We may disclose personal information when required by law, or to protect the rights, safety, or property of our company, our users, or others.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law, such as maintaining records for accounting and legal purposes.

Your Data Rights

• The right to access your personal data held by us.
• The right to rectify any inaccurate or incomplete data.
• The right to request the erasure of your personal data under certain conditions (the "Right to be Forgotten").
• The right to opt-out of processing of your data or to object to its use in certain circumstances.

Security Measures

We are committed to implementing appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Security protocols, including encryption and secure server infrastructure, are in place to ensure the confidentiality and integrity of your data.

Changes to This Policy

This privacy policy may be updated from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Users will be notified of any significant changes by posting the new policy on our website dutchcoasthotels.com and updating the 'Effective Date' at the top of this document.

Contact Us

For any questions or concerns regarding this privacy policy, please reach out to us through the contact form available on our support page at dutchcoasthotels.com/support. We will endeavor to respond to your inquiries promptly and effectively.